I. Introduction
Our team at Field Service Technicians is committed to the protection of and initiating safeguarding measures for your personal data and respecting your privacy. This Privacy Policy of the Field Service Technicians., (“FST”), for itself, parent, subsidiaries, and affiliated companies (collectively, FST”, “Company”, “we”, “us”, or “our”) highlights how Field Service Technicians store, use, disclose, and protect your data and personal information. When you take up our services, you essentially are agreeing to the collection and use of information in accordance with this policy.
II. How Do We Collect Information and What Do We Collect?
When you contact us through the contact page or you provide information such as your name, email address, postal address, phone number, and payment information for various reasons when conducting business with us, we are essentially collecting that information. If you are a technician, we also collect information about your skills and experience. When you visit our website we also store information information related to your browsing activity such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
III. How We Use Your Information & Reasons for Data Collection:
- Provide, maintain, and improve our services
- Process transactions and send related information, including confirmations and invoices
- Respond to your comments, questions, and requests, and provide customer service
- Communicate with you about products, services, offers, promotions, rewards, and events offered by us and others, and provide news and information we think will be of interest to you, with your consent
- Monitor and analyze trends, usage, and activities in connection with our services
- Personalize and improve our services and provide advertisements, content, or features that match user profiles or interests
- Process and deliver contest entries and rewards
- Link or combine with information we get from others to help understand your needs and provide you with better service
- Carry out any other purpose for which the information was collected with your consent. Information sharing and disclosure
IV. How, Why, and What Personal Information Do We Share with Third Parties:
We assure you that we will never resell or share any information about our customers or vendors with third parties for marketing or commercial purposes. The information collected is solely used for the goal of providing you with services and managing vendor relationships as seen in the examples below because we need your information:
- To comply with any applicable law, regulation, legal process, or governmental request
- To enforce applicable user agreements or policies
- To protect the security or integrity of our platform and services
- To protect us, our users, or the public from harm or illegal activities
- In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
V. Data Retention
We retain your personal information for the period that is deemed necessary for providing our services and to comply with our legal obligations, resolve disputes, and enforce our agreements related to those services. We may also retain your data and metadata through things such as log files for internal analysis purposes (usually for a short period of time) except in cases where they are used for site safety and security, to improve site functionality, or when we are legally obligated to retain them for longer periods.
VI. Your Rights
Under local data privacy laws and regulations, you can rightfully access, rectify, or erase your personal information, restrict or object to its processing, and request data portability. You also have the right to withdraw your consent at any time. If you wish to exercise any of these rights, please contact us.
VII. Security
It is our utmost duty to take the security of your personal information seriously and use appropriate safeguarding measures and security tools to protect your personal information against unauthorized or unlawful processing
SMS Terms & Conditions
In our SMS communications, Field Service Technicians utilize the phone number {Enter Number Here} to coordinate services with Technicians and Customers. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes. Additionally, we ensure that:
While SMS messages may be sent for operational purposes, we guarantee that the phone numbers contacted will never be shared with external parties. If you are sent messages you may be contacted for things such as:
- Appointment reminders (service day)
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
An example would be: “Hello, this is a friendly reminder of your upcoming appointment with technician [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
You may opt-in to receive SMS messages from Field Service Technicians in the following ways:
- Verbally, during a conversation
- By submitting an online form
- By filling out a paper form
- Opt-Out Method (as seen below)
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly by contacting us.
It is important to note that during the exchange of SMS messages with third parties, charges from their respective phone service providers may apply, and for that information, your Service Provider may be contacted.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page.
- Message frequency may vary